Tuesday, February 7, 2012

Slotservations: What a Difference a Smile Makes



A common theme of Slotservations is the constant feeling that uniformed casino employees are treated as subhuman. You are no longer a person, you are a uniform. Last night the patrons were overwhelming me with this sentiment and I felt myself giving in and thinking "if you're going to treat me like an ape I will be have as such. I hope you like having feces thrown at you." Every guest I had helped with jackpots, ticket jams, etc had been nasty at worst and unpleasant at best and I wanted to return in kind. Just when I felt myself losing any and all resolve to stay "above it" I saw an old gentleman waiting with a ticket jam at video poker. He looked so sweet with his aged frame hunched over the machine confused as to why his money hadn't printed. He was so focused he didn't even notice me approach. I touched him lightly on the shoulder and said "Hello, need some help?" He looked up, saw I was an employee and smiled such a sweet smile of relief that all feelings of angst fell away immediately. This was only reinforced when his handsome young son walked up, addressed me by name and thanked me with an equally radiant smile. The two lingered to chat with me after I had fixed the machine and I knew I'd make it through the night without morphing into a pooh-throwing primate. I know I sound like a motivational poster from your third grade teacher's office, but I can't help but marvel at the difference a smile can make to another.

1 comment:

  1. HA! Just getting around to reading this. Poo throwing.

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